Data Deletion Instructions

Last updated: August 19, 2026

This page explains how a business that has connected its WhatsApp Business Account to PrasuNova can have its data deleted from our systems. It accompanies our Privacy Policy.

How to request deletion

Email founder@prasunova.com from an address associated with the connected business, including the WhatsApp Business phone number or WhatsApp Business Account (WABA) ID you want removed. We do not require any particular format.

We respond within 7 days and complete deletion within 30 days of verifying the request.

What deletion does

  1. We revoke our app's subscription to your WhatsApp Business Account, so Meta stops sending your account's events to us.
  2. We delete the access token Meta issued us for your account, along with its encryption key material. Once deleted it cannot be recovered, and we can no longer act on your account in any way.
  3. We delete your account record and everything linked to it: message delivery logs, usage counters, pending webhook deliveries, and any API access grants issued to applications acting on your behalf.

Removing the connection yourself

You can disconnect PrasuNova from your side at any time, without contacting us, at business.facebook.com → Business settings → Apps, or from Meta Accounts Center → Apps and websites. Doing so immediately stops our access. It does not by itself erase records already stored with us — email us as above if you want those deleted too.

What we keep, and why

We retain nothing about your account after deletion except aggregate billing totals where we are legally required to keep them for tax and accounting purposes. Those totals contain no message content, no recipient details, and no credentials.

Message recipients

PrasuNova does not hold accounts for the end customers who receive messages. If you received a WhatsApp message sent through our platform and want your details removed, contact the business that messaged you — they control that data. You may also write to us at the address above and we will pass the request on.

Contact

founder@prasunova.com